Your security is the highest priority

Data protection
Internet provider host under and responsible in the sense of the Federal Data Protection Act (BDSG) is Steigenberger Hotels AG, Lyoner Straße 25, 60528 Frankfurt am Main.
This data protection declaration does not extend to websites of other providers which can be reached via links from our internet presence. We assume no liability for the content of such websites. Recording and

Processing of Personal Data
When you visit our internet presence it is standard practice that we record the IP address of your internet service provider, the website from which you are visiting us, our websites which you visit together with the date, time and the duration of your visit (the so-called access data). The access data is evaluated only for statistical purposes; the data is not linked to any other personal data.

In addition, we store personal data only when you approve this voluntarily, for example, in the course of registering, a survey, and a prize competition or in the execution of a contract (e.g., hotel reservation). The data which you submit for the purpose of making a reservation or a booking within the scope of our internet site is transferred in coded form (via HTTPS).

In some areas of our internet site, especially in the course of the reservation systems used by us, so-called cookies come into use. These serve the purpose of designing the internet presence in a user-related, user-friendly, effective and safe form.

Use of Personal Data and Defined Purpose
We process and use your personal data where required for the purpose of executing and processing a contractual relationship and for our e-mail newsletter, in as far as you subscribe to this.

Additionally, we wish to use your data to inform you of our offers and services (and, as the circumstances require, in connection with offers and services of other companies of the Steigenberger Hotels AG)by mail. (Usage for the purpose of advertising). In the event that you do not agree to this, you can object to the usage of your data at any time (see section on “Right of Objection, Right to Information, Amendment”).

Our employees and the service providers employed by us have been obligated by us to maintain non-disclosure and to observe data secrecy in accordance with § 5 BDSG.

Cookies/ Google Analytics:
This website uses so-called cookies at various points. These serve to make our offer more user-friendly, more effective and safer. Cookies cause no damage to your computer and contain no viruses. You can obtain more information about cookies under:

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics makes use of so-called Cookies, text files, which are stored on your computer and make it possible for you to create an analysis of the use of the website. The information generated by the cookie regarding your use of this homepage (including your IP address) is transferred to a Google server in the USA and stored there. Google will make use of this information to evaluate your use of the website, to compile reports on the website activities for the operator of the homepage and to provide other services connected with the usage of the website and the use of the internet. Where applicable, Google will also forward this information to third parties in as far as this is legally prescribed or in as far as the third parties process the data on behalf of Google. Under no circumstances will Google link your IP address to any other data from Google. By using an appropriate setting in your browser software you can prevent the installation of the cookies. However, we draw your attention to the fact that by doing so you may possibly be unable to use all of the functions of this website to their full extent.

By using our homepage you declare that you agree to the processing of the data generated in regard to you by Google in the aforementioned manner and for the purpose as stated. You can obtain further information on the Google website under:

Use of so-called Social Plugins (Facebook)
In this internet website, so-called Plugins of the social network, Facebook ( are used, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

When you activate a page of our internet site which contains such a plugin, a connection will be made to the Facebook servers and the plugin displayed on the internet page through notification to your browser. In this, the Facebook server will be informed of which of our internet pages you have visited. If you are logged in at Facebook as a member, Facebook will allocate this information to your personal Facebook user account. By using the plugin function (e.g., by clicking on the “like button”, by submitting a comment) this information will also be allocated to your Facebook account. You can only prevent this by logging out before using the plugin.

In regard to recording and usage of data by Facebook, you will find more detailed information on your rights and possibilities of protecting your private sphere in the data protection information of Facebook.

Right of Objection, Right to Information, Amendment
You, yourself, decide whether we may use your data as described in the foregoing for the purpose of advertising. You can object to the use of your data at any time by means of a written statement (also by e-mail to or per fax +49 69 66564-888) without the necessity of stating your reason for such.

On receipt of a written request we will inform you whether and if so which personal data is stored by us in respect to you. If, in spite of our efforts to maintain correct and current data, false information has been recorded we will amend this when requested to do so by you.

In the event of any complaint or question regarding the processing or the use of your personal data please contact our data protection officer, Ms. Milena Vassilev, at Steigenberger Hotels AG, Lyoner Straße 25, 60528 Frankfurt am Main, or by e-mail under:

Status: December 2011